Questions
Frequently asked questions
The questions closing attorneys ask first, answered straight.
How do I get the other side to use this?
This is the question everyone asks, so here is the honest answer. During a pilot, we do the work of onboarding every party for you — buyer, seller, both agents, the lender, the inspector — so you are not chasing anyone to sign up. Counterparties never pay. And the record is useful to you even at partial participation: it captures your side’s documents, messages, and exactly what you sent and when, sealed so it cannot be quietly changed. Making counterparty participation even lower-friction (no-account guest access) is on our near-term roadmap.
What does it cost?
The pilot is free — no card, no term. After that we price per closing ($99, or $49 as a founding partner); every other party is free. Prefer a subscription? Monthly plans run $199 (Tier 1) and $499 (Tier 2), with Enterprise on request — and founding partners pay half on those too ($99 and $249), for as long as they keep using ClosingRecord. There is no annual contract. Full details are on the pricing page.
Is our data secure, and where does it live?
Data is hosted in the United States on Amazon Web Services, encrypted in transit, with database row-level isolation so one firm’s file is not reachable by another, and multi-factor authentication. We are not SOC 2 certified yet and we say so plainly; we will complete your security questionnaire and sign a data-processing agreement before a pilot. See the Security page for the specifics.
What happens to our records if ClosingRecord shuts down?
They keep working. A sealed Certified Archive verifies offline, on any machine, with no account and no call to us — so the files you have already sealed stay provable for years no matter what happens to the company. That is a structural guarantee most cloud tools cannot make.
Does this make our closing file admissible in court?
No — a court decides admissibility, and we never claim otherwise. What ClosingRecord does is make the record cheap to verify and expensive to fake, which makes authentication far easier. Whether a record is admitted is still the court’s call.
The demo mentions a "simulated" timestamp — what is real?
The hash chain, the content hashes, the Merkle-rooted archive, and the offline verification you can run yourself are all real. What is not shipped yet is anchoring those timestamps to an independent third party — today the timestamps are ours, and independent anchoring is on the near-term roadmap. We would rather tell you that than imply more.
How is privileged material handled?
Privileged communications sit in separate lanes on a File, visible only to the parties entitled to see them, not to everyone on the record. Our confidentiality undertaking and our commitment to require legal process (and notify your firm) before producing anything are set out in the written pilot agreement.
Is this just another transaction portal?
No. Broker and lender portals serve one party’s workflow. ClosingRecord is a neutral, shared, tamper-evident record of the whole transaction — every entry hash-chained to the one before it and sealed at closing into an archive anyone can verify offline. It is a record, not a dashboard.
Still have a question? Send a note — a one line is fine — or open the demo and see it for yourself.